How we are working

Charities Services is open for business while Aotearoa New Zealand is at alert level 4. Our teams are working remotely from their homes.

New charities can apply for registration, charities can complete their annual return (if they are able - extensions of time are available), and we are available to answer questions on

Please bear with us as we work through any technical difficulties that might come up. 

We will not be able to access our post during this period. When we return to the office, we will contact everyone who we received post from to confirm that we have received and processed your post. Please contact us using email.

You can contact us by emailing us. If you don't have access to email, you can leave us a message on our free phone line (0508 242 748) and we will get back to you.

Guidance on working remotely

We know a lot of charities will also be working remotely. CommunityNet Aotearoa have published some great resources on working from home(external link)